Oahu Transit Services, Inc.
Fixed Route
Monthly
Performance Report
January 2022
Prepared by OTS Service Evaluation
·
Ridership
Average weekday ridership
for the month of January 2022 was 102,636, up by 17,914 or 21% from the
previous year. Fiscal year-to-date ridership
is at 19,900,246, up by 34% from the previous year.
While
ridership continues to recover in 2022, it is still approximately 45 percent
lower than pre-pandemic level. It is
uncertain when ridership will fully recover and it will depend on loosening
State and City restrictions, change in work environment (i.e. work from home)
and tourism recovery (especially from international visitors). University students have returned to
in-person instructions and we expect that to help increase ridership.
·
On-Time Performance
System-wide on-time
performance is at 73% for the month of January 2022. Out of 106 total routes, 48 routes exceeded
on-time performance at 80% and no routes performed under 50%.
The DTS and OTS Service
Review Committee reviews service levels, including on-time performance monthly.
·
Safety and Security
The number of reported
crimes has been on an upward trend for the fiscal year. They are largely attributable to vandalism
incidents.
·
Maintenance
As a result of the
COVID pandemic, the spare ratio is above our normal 20% requirement due to low
ridership.
·
Service Delivery
Service modifications
to the following routes were implemented with the December sign-up.
-
Route
8 has been restructured and is now extended from Ala Moana Shopping Center to
Makiki;
-
Route
15 has been renamed to Route 123;
-
Route
17 stays on Keeaumoku Street in both directions to and from Makiki;
-
Route
44 the segment route to Old Fort Weaver Road has been discontinued;
-
Route
651 the Windward Community College and Crown Terrace segment of route has been
discontinued.
|
Key Performance Indicators (KPI) |
January |
January |
January |
Percent |
YTD for |
YTD for |
January |
Percent |
12 Month |
Benchmark |
|
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2019 Pre-Covid |
||
|
|
|
|
|
|
|
|
|
|
||
|
Total Monthly
Ridership |
2,806,575 |
2,296,650 |
5,178,988 |
22.2% |
19,900,246 |
14,909,393 |
36,235,813 |
33.5% |
61,140,545 |
|
|
Average Weekday
Ridership |
102,636 |
84,722 |
190,117 |
21.14% |
103,643 |
77,478 |
191,156 |
33.77% |
189,944 |
|
|
Percent of Trips
On-Time |
73% |
74.2% |
72.5% |
-1.2% |
72.9% |
74.9% |
71% |
-1.99% |
71.23% |
75% |
|
Bus Availability |
85.8% |
89.4% |
90.2% |
-4% |
88.3% |
89.8% |
91% |
-1% |
91% |
90% |
|
Bus Miles/Major
Collisions |
288,918 |
286,607 |
210,312 |
0.81% |
409,970 |
712,107 |
217,003 |
-42.43% |
398,688 |
200,000 |
|
Preventable
Acc./Mil. Mls. (Rolling 12 Mos.) |
|
|
|
|
2.66 |
1.54 |
1.67 |
72.73% |
1.75 |
3.00 |
|
Bus
Miles/Mechanical Road Calls |
12,471 |
10,884 |
12,619 |
14.59% |
11,995 |
11,774 |
11,615 |
1.88% |
11,336 |
10,000 |
|
Spare Ratio |
56.98% |
57.94% |
20.62% |
-0.96% |
61.93% |
53% |
20.4% |
9.25% |
20.19% |
>20% |
|
Percent of
Inspections Comp. On-Time |
100% |
100% |
100% |
0% |
99% |
100% |
100% |
-1% |
100% |
100% |
|
Percent Maintained
Pullouts |
99.12% |
99.67% |
99.5% |
-0.88% |
99.5% |
99.7% |
99.7% |
-0.5% |
99.18% |
100% |
|
Cost per Service
Hour* |
$144.02 |
$132.60 |
$128.84 |
8.6% |
$146.37 |
$145.88 |
$129.08 |
0.3% |
$130.05 |
$153.59 |
|
Cost per Passenger
Trip* |
$6.35 |
$7.15 |
$3.43 |
-11.1% |
$6.38 |
$8.45 |
$3.39 |
-24.51% |
$3.44 |
$7.41 |
|
Cost per Mile |
$10.28 |
$9.55 |
$9.39 |
7.7% |
$10.50 |
$10.46 |
$9.51 |
0.41% |
$9.52 |
|
|
Passenger Trips per
Hour* |
22.67 |
20.48 |
37.56 |
10.74% |
22.96 |
17.63 |
38.45 |
30.23% |
37.88 |
20.7 |
|
Farebox Recovery |
13.65% |
11.53% |
33.73% |
18.4% |
14.13% |
10.18% |
27.2% |
38.8% |
26.28% |
27% |
|
Trips per Mile |
1.62 |
1.34 |
2.74 |
21% |
1.65 |
1.24 |
2.81 |
32.4% |
2.77 |
|
|
Average System
Speed |
12.82 |
13.21 |
12.62 |
-3% |
12.81 |
13.23 |
12.73 |
-3.16% |
12.72 |
|
|
Percent Complete in
30 Days (Customer) |
97% |
95% |
98% |
2% |
97.6% |
96% |
96.6% |
2% |
96.7% |
95% |
|
Complaint Rate
(Complaints per 100,000 Trips) |
11.01 |
17.02 |
8.44 |
-35.33% |
14.34 |
20.27 |
8.97 |
-29.24% |
9.24 |
12 |
